Terms & Conditions for Patchitize

At PatchitizePro, we provide professional embroidery digitizing, vector artwork, and custom embroidery patch services.

1. Digital Services

Our embroidery digitizing and vector artwork services are primarily delivered digitally. Completed files are provided electronically through email, customer portal, or another agreed digital delivery method.

No physical shipping is required for digital orders.

Digital files may include formats such as DST, PES, EMB, EXP, PDF, AI, EPS, SVG, or other formats requested by the customer.

2. Custom Embroidery Patches

For physical embroidery patch orders, products will be shipped to the shipping address provided by the customer at checkout.

Shipping charges and estimated delivery times may vary depending on the destination, order quantity, shipping method, and production requirements.

3. Processing Time

Digital embroidery digitizing and vector artwork orders are normally processed according to the turnaround time agreed with the customer.

Physical patch orders require production time before shipment. The estimated production and shipping time will be communicated to the customer before or after the order is confirmed.

4. Shipping Delays

Once a physical order has been shipped, delivery times may be affected by the shipping carrier, customs clearance, weather, holidays, or other circumstances outside our control.

PatchitizePro is not responsible for delays caused by the shipping carrier or customs authorities.

5. International Shipping

For international physical orders, the customer may be responsible for any applicable customs duties, import taxes, or other fees charged by the destination country.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.

7. Order Tracking

When tracking is available, tracking information will be provided to the customer after the physical order has been shipped.

8. Digital File Delivery

Because digital embroidery and vector files are delivered electronically, these services do not have physical shipping or delivery charges.

Customers are responsible for providing a valid email address and/or access to the customer portal for receiving their completed files.

9. Contact Us

If you have any questions regarding shipping, digital delivery, or your order, please contact us:

PatchitizePro
Website: patchitizepro.com
Email: sales@patchitizepro.com

We are committed to providing professional-quality embroidery digitizing, vector artwork, and custom patch services with reliable and timely delivery.